Refund policy
Return & Refund Policy — Black Market Pearls LLC
Return Window Returns are accepted within 5 business days of delivery on unmodified items in their original condition, unused and in original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at bmptahiti@gmail.com. Items sent back without prior authorization will not be accepted. If your return is approved, we'll send you a return label.
Restocking Fee A $15 restocking fee applies to all accepted returns and will be deducted from your refund.
Final Sale — No Returns The following are non-returnable unless a manufacturing defect is confirmed:
- Custom drilled pearls
- Custom jewelry orders
- Sale items and gift cards
- Promotions
Damaged or Defective Items Inspect your order immediately upon receipt. Damage or defects must be reported within 48 hours of receipt with clear photos sent to bmptahiti@gmail.com. We will arrange a resolution promptly.
Exchanges To exchange an item, return it following the process above. Once accepted, place a new order for the replacement.
Wholesale & B2B Orders All wholesale sales are final. No returns on custom drilled pearls or custom jewelry. Quality disputes must be raised within 48 hours of receipt with supporting photos. Returns of undamaged, unmodified loose pearls may be considered at our sole discretion; a $15 restocking fee applies.
Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing may add additional time. If 15 business days have passed since approval, contact us at bmptahiti@gmail.com.
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.